1. Returns & Refunds Policy

We want you to be happy with your Shiro Drip jersey. Because every item is produced and shipped individually for each order, we are unable to accept returns or exchanges for change-of-mind reasons. We do, however, stand fully behind the quality of what we send you.

Faulty, damaged or incorrect items

If your item arrives damaged, defective, or is not the item you ordered, we will make it right at no cost to you.

Contact us at hello@shirodrip.com within 14 days of delivery with:

• Your order number
• A clear photo or short video showing the fault
• A short description of the problem

We review every claim individually and normally respond within 2 business days. If the claim is approved, you choose what happens next: a free replacement sent to the same address, or a full refund of the item.

You will not be asked to pay anything. If we need the item sent back to us, we will tell you and we will cover the full cost of return shipping. Please do not send anything back before contacting us — returns sent without prior authorisation cannot be processed.

Lost parcels

If tracking shows no movement for an extended period or the parcel is confirmed lost in transit, contact us at hello@shirodrip.com. Lost parcels are handled the same way as faulty items: replacement or full refund, your choice.

What is not covered

• Change of mind, or ordering the wrong size, colour or design
• Minor variations in print position, tone or shade that are normal in all-over-print manufacturing
• Damage caused by wear, incorrect washing, or alteration of the garment
• Parcels marked as delivered by the carrier to the address provided at checkout
• Items requested for exchange — we do not offer exchanges. If the item is faulty you may choose a replacement instead.

Incorrect delivery addresses

Please check your address carefully at checkout. If a parcel is returned to us or lost because the address provided was incomplete or incorrect, we can arrange a new shipment, but the cost of that second shipment is payable by the customer.

Refunds

Approved refunds are issued to the original payment method within 14 business days of approval. Depending on your bank or card issuer, the funds may take a few additional days to appear on your statement. Original shipping charges are refunded only where the entire order was faulty or incorrect.

Cancellations

Orders can be cancelled only before they enter production. Contact us as soon as possible at hello@shirodrip.com and we will cancel and refund in full if the order has not yet been processed.